Public Service Loan Forgiveness (PSLF) Program

Introduction

The University of Wisconsin System is a qualified employer for the Public Service Loan Forgiveness (PSLF) and Temporary Expanded Public Service Loan Forgiveness (TEPSLF) programs.

The UW-Shared Services (UWSS) Verifications Office processes employment verifications for the PSLF program for all UW campuses.

Instructions

There are multiple ways to submit your PSLF employment verification to UWSS. See below for instructions on any of the five methods including: DocuSign, email, fax, mail, or drop-off in person.

DocuSign (PSLF Help Tool)

  1. If using Docusign, provide the following email address for the Official's email: UWSSAdminSup@uwss.wisconsin.edu.
  2. Ensure the following fields are accurate before submitting:

    1. Employer name: University of Wisconsin System
    2. FEIN: 396006492
    3. Employer address: 660 W. Washington Avenue, Suite 201, Madison, WI 53703
  3. If any fields other than the dates need to be edited, our office will decline to sign and email you to let you know what fields must be updated in order for you to resubmit your employment verification.
  4. If you are unsure of your dates of employment or average hours worked, you can send an email to ServiceOperations@support.wisconsin.edu to obtain the information before submitting your PSLF employment verification.

Email

  1. Obtain the federal PSLF/TEPSLF form found on the studentaid.gov website.
  2. Employees can complete Section 4 on their own or submit to our office for completion. When completing Section 4, use the following information:

    1. Employer name: University of Wisconsin System
    2. FEIN: 396006492
    3. Employer address: 660 W. Washington Avenue, Suite 201, Madison, WI 53703
  3. You MUST REMOVE the entire SSN from the attachment and body of the email. Including page 1 and the tops of page 2 and 3 of the PSLF application. Any attachments sent with your SSN on either page or in the body of the email will be deleted.
  4. Email the form to serviceoperations@support.wisconsin.edu with the following Subject Line: [First Name] [Last Name] - EMPLID: [Your 8-Digit EMPLID] - PSLF Request

    1. If you're unsure of what your EMPLID is:
      • Current employees: EMPLIDs are on your paystub.
      • Former employees: your local HR office should be able to assist OR you will need to submit your PSLF via fax, mail, or drop off (instructions are on the website indicated below).
      • If you're unable to locate your EMPLID, please submit your PSLF application using one of our other methods.
      We will not be able to forward emailed documents to the U.S. Department of Education. They will be verified, signed, and returned to you at the email sent from. Send your employement verification to PO Box 300010, Greenville, TX 75403 or FAX (540) 212-2415
    2. Email requests will be responded to in the order received (this may take up to 5 business days).

Fax / Mail / Drop-Off

  1. Complete and print pages 1-3 of the federal PSLF/TEPSLF form found on the Federal StudentAid website
  2. Sections 1-3 (pages 1-2) must be completed, signed, and dated by the employee.
  3. When completing Section 4, use the following information:

    1. Employer name: University of Wisconsin System
    2. FEIN: 396006492
    3. Employer address: 660 W. Washington Avenue, Suite 201, Madison, WI 53703
  4. Complete and print the UWSS cover sheet.

    1. Include full name, phone number, and preferred email address.
    2. If known, include your 8-digit UW System EmplID (this number is often different from your campus ID.) If not known, leave blank.
    3. Select one of the following two options:

      • You would like our office to submit the completed form to the U.S. Department of Education on your behalf. You will receive a copy along with a fax confirmation with the date/time the paperwork was sent. Applicants should keep a copy of the completed PSLF to confirm your application was processed correctly.
      • You would like to submit the form to the U.S. Department of Education once verified and signed.
    4. Indicate your personal mailing address or fax number for us to return the original. Our office will not send completed forms with a social security number via email.
    5. Include any notes you have about your employment history that may help our team (e.g., I would like you to verify part-time employment as well as full-time employment).
  5. Submit the cover sheet plus pages 1-3 of the PSLF/TEPSLF form to our office using one of the following methods. The application is 16 pages, we do not need you to send the entire document. Please send just the first 3 pages. NEVER send attachments with social security numbers via email. All forms containing social security numbers via email will be deleted.

    1. Fax: (608) 890-2327 OR (608) 890-2371
    2. UWSS Verifications Office
      660 W Washington Ave, Suite 201
      Madison, WI 53703
    3. Secure dropbox available on 2nd floor between 7AM and 6PM, Monday through Friday.

What's Next?

The UWSS Verifications Office will confirm the begin/end dates and average hours worked with the information in the HRS Database. If there are significant changes to what the employee indicated for begin/end dates or average hours, a copy of the job history will be printed and sent to the employee with the completed employment verification.

Our office will also confirm the following information on the PSLF/TEPSLF Certification & Application.

PSLF/TEPSLF forms will be verified within 5 business days of receipt. Employees can expect to receive their forms in the mail within 5-10 business days (or via fax within 5-7 business days).

If it has been more than 10 days since a form was faxed to our office or more than 14 days since a form was mailed to our office, send your inquiry to ServiceOperations@support.wisconsin.edu to ensure our office received your paperwork. (Do not attach PSLF paperwork with Social Security Numbers to your email).

FAQs