HR, Payroll and Benefits News

Employee Assistance Program Vendor Change January 1, 2021

The Employee Assistance Program (EAP) vendor for most* UW System institutions will change on January 1, 2021 from FEI to Kepro.

The EAP services provided by Kepro will remain confidential and continue to address personal and/or work-related concerns. Some of the specific concerns you may use the EAP for include:

    • emotional issues
    • substance abuse
    • grief and loss
    • legal and financial issues

The EAP will continue to provide you and your household family members up to six sessions per person per issue per year.

How to Contact Kepro:

    • Phone: 833-539-7285 or 877-334-0489 (TTY)
    • Website: https://sowi.mylifeexpert.com (code SOWI); to access the online resources, you will need to set-up a username and password

If you are currently receiving services through FEI, you may continue to do so through December 31, 2020. After January 1, 2021 you should contact Kepro to continue EAP services with your current provider (if they are in the Kepro network) or a new provider.

Note: FEI recently sent their network providers a communication making them aware of this change. The communication included information for them to become a Kepro provider.

For more information, visit the UW System EAP webpage.

* Excludes UW-Madison and UW-Superior

Source: UW System Human Resources