HR, Payroll and Benefits News

What is an Explanation of Benefits (EOB)?
November 8, 2023

An Explanation of Benefits (EOB) statement shows claims information about the services provided during your health or dental visits. An EOB is created by your insurance carrier to show you the total cost of your services. It also shows you the portion that was paid by insurance, the discounts for obtaining services within a specific network of providers, and the amount that you will need to pay. Lastly, your EOB will show how much of your deductible and out-of-pocket has been met for the calendar year.

Review the following samples for what to expect on an EOB:

How do I access my EOB and who should I contact with questions?

Access your EOB by logging into your health or dental insurance plan carrier’s website. If you have questions about the information on your EOB, contact your health or dental insurance plan carrier. The website and contact information are on your EOB and insurance cards.

When will I receive an EOB?

You will receive an EOB every time you obtain medical or dental services. It is important that you show your health or dental insurance ID card whenever you receive services. It may take a few weeks for your insurance carrier to create your EOB.

Do I need to submit payment to my doctor’s or dentist’s office when I receive my EOB?

An EOB is not a bill. You should not submit payment when you receive an EOB. Your doctor or dentist will send you an invoice after they receive payment from your insurance carrier. The invoice sent to you by your doctor or dentist should match the amount indicated as your responsibility on your EOB.

What should I do with my EOB?

Review your EOB for accuracy and save it in a secure place since it may contain personal health information. You can use your EOBs as follows:

Reminder: Save your EOBs as documentation to show you are using your funds for IRS eligible expenses.

Source: Universities of Wisconsin Office of Human Resources
Categories: Benefits